Customer Experience

RH MEMBERS PROGRAM TERMS & CONDITIONS

Last Updated: 2 JUNE 2025

The terms and conditions set forth below ("Terms and Conditions") apply to the RH Members Program ("Members Program"). These Terms and Conditions are between you ("Member" or "you") and RH Geneva ("RH", "we" or "us"). By registering for, joining or using the Members Program, you hereby agree to these Terms and Conditions and the RH Privacy Notice.

For information on the RH Privacy Notice, view the RH Privacy Notice, as it may be amended by RH from time to time.

HOW TO UPDATE YOUR RECORDS.
You agree to promptly update your contact information, including your email address, if it changes, by providing such updated information through your online account with RH (at RH.com, rhcontemporary.rh.com, rhinteriors.rh.com, rhmodern.rh.com, rhoutdoor.rh.com, rhbabyandchild.rh.com, and rhteen.rh.com) or by calling +49 211 5401389200 (Germany) or +32 800 38291 (Belgium).

HARDWARE AND SOFTWARE REQUIREMENTS.
In order to access your Membership and any related electronic communications, you must have a computer, mobile device or other device with Internet-browsing capabilities; an SSL-enabled web browser that supports HTML 5, JavaScript and CSS3; an Internet connection; and sufficient electronic storage capacity on your hard drive or other data storage facility, or a means to print or store notices and information through your browser software. Such hardware or software requirements may change from time to time. We will post on our websites offering the Members Program, any changes in such requirements that may affect your access to electronic communications related to your Membership. You should periodically check for such posted information.

PAPER COPIES OF COMMUNICATIONS.
Upon your request, we will provide you with a paper copy of any communication that we provide to you electronically. If you would like a paper copy of any such communication, please email us at: RHMembers@rh.com or call +49 211 5401389200 (Germany) or +32 800 38291 (Belgium). There will be no charge for paper copies.

COMMUNICATIONS IN WRITING.
All communications in either electronic or paper format from us to you will be considered to be in writing. You should print or download a copy of this consent, these Terms and Conditions and any other electronic communication that is important to you for your records.

ELECTRONIC SIGNATURES.
You acknowledge that by clicking on the "Join Now", "Sign In to Join", "Continue" or a similar button provided in connection with these Terms and Conditions, you are indicating your intent to sign up for electronic communications, and that such action shall constitute your signature.

MEMBERS PROGRAM BENEFITS

The Members Program is a paid membership program that, subject to these Terms and Conditions and applicable law, provides members of the Members Program with the following Gallery and online benefits:

30% savings every day on all full-priced items* from RH, RH Interiors, RH Modern, RH Outdoor, RH Baby & Child and RH TEEN
25% savings on Waterworks items*
Additional 30% savings on all sale items* for a limited time
Complimentary services with RH Interior Design
Dedicated customer service email address: RHMembers@rh.com
Special financing available with the RH Credit Card†

*Limited exclusions apply. See Benefit Exclusions below.

†Restrictions apply. Click here for details.

Members Program benefits are valid only at RH, RH Contemporary, RH Modern, RH Baby&Child and RH TEEN and at any online website for the foregoing RH brands.

BENEFIT EXCLUSIONS
Members Program benefits do not apply to purchases made at any RH Outlet store, RH Warehouse Sale, RH Sample Sale, RH Wine Vault (including Ma(i)sonry), RH Wine Club, or other food and beverage purchases at any gallery. Certain products may be excluded from the Members Program benefits, including, without limitation, Tempur-Pedic® foundations.

Any one-time discount and promotion code offered under the New Mover Program or any other special offer cannot be used or combined with any discount or other benefit offered under the Members Program. The Members Program benefits cannot be used in conjunction with any coupon or with any corporate or prearranged group discount, unless specifically stated otherwise in the applicable coupon or discount.

This Members Program is for individual consumers only and is not available to any company or corporate entity/enterprise. If you are a company or corporate entity/enterprise, please ask an RH associate for details about our RH Trade or RH Contract Programs. Without limiting the foregoing, the Members Program benefits cannot be used in conjunction with employee discounts, preferred friends discount or corporate or institutional discounts. RH may also offer certain existing or new programs, promotions, merchandise categories and other offers that are not eligible to be combined with Members Program benefits.

Members Program discounts cannot be used toward the purchase of gift cards, applicable fees for swatches, gift boxes, personalization/monogramming, shipping and handling or toward applicable taxes.

MEMBERS PROGRAM TERMS AND CONDITIONS
You must be at least eighteen (18) years of age or older to register for, join or use the Members Program.

MEMBERS PROGRAM FEE, TERM AND RENEWALS
THE FEE FOR THE MEMBERS PROGRAM (THE "MEMBERSHIP FEE") IS TWO HUNDRED AND TWENTY FIVE EUR (225 €) PER YEAR.

FOR RESIDENTS OF THE U.K. AND EU, YOUR MEMBERSHIP WILL RENEW AUTOMATICALLY EACH YEAR ON OR ABOUT THE ANNUAL ANNIVERSARY OF YOUR SIGN-UP DATE (UNLESS YOU CANCEL YOUR MEMBERSHIP). UNLESS YOU NOTIFY US BEFORE A MEMBERSHIP FEE CHARGE THAT YOU WISH TO CANCEL YOUR MEMBERSHIP ACCOUNT OR THAT YOU DO NOT WISH TO AUTO RENEW YOUR MEMBERSHIP, YOU UNDERSTAND AND EXPRESSLY AGREE THAT YOUR MEMBERSHIP WILL AUTOMATICALLY CONTINUE FOR ANOTHER YEAR AND YOU AUTHORIZE RH (WITHOUT NOTICE TO YOU, UNLESS REQUIRED BY APPLICABLE LAW) TO COLLECT AND CHARGE THE THEN-APPLICABLE MEMBERSHIP FEE, ANY APPLICABLE TAXES AND ANY APPLICABLE CURRENCY CONVERSION FEE, EACH YEAR USING ANY CREDIT CARD RH HAS ON FILE FOR YOU.

IF YOU WISH TO CANCEL YOUR MEMBERSHIP, YOU MAY DO SO BY ADJUSTING YOUR SETTINGS IN "MY ACCOUNT" OR BY CALLING +49 211 5401389200 (GERMANY) OR +32 800 38291 (BELGIUM).

YOU MAY EXPRESSLY OPT-IN TO RECEIVE MEMBERSHIP RENEWAL REMINDERS VIA EMAIL BY ADJUSTING YOUR SETTINGS IN "MY ACCOUNT". IF YOU HAVE OPTED-IN TO EMAIL REMINDERS, WE WILL SEND YOU A RENEWAL REMINDER THREE (3) DAYS PRIOR TO THE EXPIRATION OF THE THEN-CURRENT MEMBERSHIP TERM. IF YOU RESIDE IN A JURISDICTION WHERE SPECIFIC RENEWAL NOTIFICATIONS ARE REQUIRED, YOU WILL RECEIVE A RENEWAL REMINDER VIA EMAIL WITHIN THE APPLICABLE TIMEFRAME REQUIRED BY LAW IN YOUR JURISDICTION. RENEWAL NOTIFICATIONS WILL INCLUDE INSTRUCTIONS ON HOW TO CANCEL YOUR MEMBERSHIP TO AVOID ANY FUTURE CHARGE.

IF YOUR PAYMENT CARD IS DECLINED, WE MAY CONTINUE ATTEMPTING TO PROCESS YOUR MEMBERSHIP FEE UNTIL THE CHARGE IS APPROVED BY YOUR PAYMENT CARD ISSUER. IN ADDITION, YOU AGREE TO PROVIDE US WITH ALTERNATE PAYMENT CARD INFORMATION FOR PURPOSES OF PROCESSING ANY CHARGES OWED BY YOU, INCLUDING ANY APPLICABLE MEMBERSHIP FEE. WE AND OUR THIRD PARTY PAYMENT SERVICE PROVIDERS MAY REQUEST, AND MAY RECEIVE FROM ANY OF YOUR PAYMENT CARD ISSUERS OR ANY PAYMENT CARD NETWORK, UPDATED PAYMENT CARD INFORMATION, SUCH AS CANCELLATION OF ANY PAYMENT CARD ACCOUNT, UPDATED PAYMENT CARD NUMBERS OR EXPIRATION DATES. IF SUCH UPDATED INFORMATION IS PROVIDED TO US AND/OR ANY OF OUR THIRD-PARTY PAYMENT SERVICE PROVIDERS, WE MAY USE THAT INFORMATION TO PROCESS ANY PAYMENT THAT YOU HAVE AUTHORIZED US TO CHARGE TO SUCH PAYMENT CARD, INCLUDING PAYMENT FOR ANY APPLICABLE MEMBERSHIP FEE OR ANY MEMBER PURCHASES.

ALL SALES OF THE MEMBERS PROGRAM ARE FINAL.

Except as expressly set forth in these Terms and Conditions, or as otherwise required by applicable law, paid Membership Fees are non-refundable. If you decide to cancel your Membership, your Membership will automatically expire at the end of your then-current Membership term.

You may include your spouse/partner as an additional Member on your Membership, provided that you and your spouse/partner share the same billing address. No more than two (2) Members may share the same Membership. Neither a Membership nor its benefits are transferable or assignable to, and may not be used by, any individual not listed on such Membership in accordance with these Terms and Conditions.

You may join the Members Program online, at any RH gallery or by calling +49 211 5401389200 (Germany) or +32 800 38291 (Belgium).

For Members Program benefits to apply to a particular purchase, your Membership must be active and available at the time of purchase. You may either present your Membership card to the RH associate, or provide the RH associate with your name, email address and/or phone number to verify your Membership, so that you receive your applicable Members Program benefits. Your Membership will become active at the time of joining the Members Program and its benefits may be applied immediately to any purchase made after you become a Member. At RH's discretion, you may be eligible to receive retroactive Members Program benefits for purchases made by you up to thirty (30) days prior to enrolling in the Members Program as a one-time courtesy. However, you will not receive any retroactive benefits for purchases made after your Membership is terminated unless you re-enroll.

Enrollment and participation in the Members Program are voluntary, optional and not required to complete any transaction or sale, including, but not limited to, any credit or debit card transaction.

RH reserves the right, in its sole and absolute discretion, to exclude any individual(s) from the Members Program or to terminate any Membership due to abuse of the Members Program, failure to follow these Terms and Conditions, or fraud, misrepresentation or other conduct detrimental to the interests of RH. Any such exclusion or termination may affect eligibility for further participation in the Members Program and/or any other RH program.

The Members Program makes available special discounts, savings and/or complimentary access (as applicable) with respect to certain goods and services, as expressly provided in these Terms and Conditions. Notwithstanding anything herein to the contrary, no services are made available pursuant to these Terms and Conditions; and services made available by RH are made available subject to separate terms, and certain goods may be subject to separate terms as well.

RIGHT TO CANCEL
You have the right to cancel this contract (without giving any reason) within 14 days from when you joined the Members Program online or over the telephone.

This cancellation period will expire after 14 days after you joined the Members Program.

To exercise this right to cancel, you must inform RH of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail).

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

EFFECTS OF CANCELLATION
If you cancel this contract, we will reimburse to you all payments received from you.

We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

We have the right to cancel any purchase made online or over the telephone during the cancellation period where such purchase was made using any of the Members Programs benefits and where the item(s) purchased have not been delivered. We will also have the right to cancel any purchase made in a gallery using any of the Members Programs benefits where the item(s) purchased have not been delivered. If we cancel the purchase we will reimburse to you all payments received from you (for the cancelled purchase).

CHANGES TO MEMBERS PROGRAM AND THESE TERMS AND CONDITIONS
RH may, in its sole and absolute discretion, change any provision of these Terms and Conditions, including, without limitation, Members Program benefits, exclusions and fees, at any time and without liability. RH may notify you of such changes by any reasonable means, including by posting revised Terms and Conditions on this page or on our websites offering the Members Program. Any change to these Terms and Conditions shall take effect immediately, unless otherwise provided by RH or otherwise required or prohibited by law. You may view the current version of the Terms and Conditions at any time at any RH website.

You may also obtain a copy of the current Terms and Conditions by calling +49 211 5401389200 (Germany) or +32 800 38291 (Belgium). It is your responsibility to check or review the Terms and Conditions from time to time to keep informed of changes. The "Last Updated" legend above indicates when these Terms and Conditions were last changed.

To the fullest extent permitted by applicable law, if you continue to use your Membership after we change these Terms and Conditions, or if you do not cancel your Membership as described above, you will be indicating your acceptance of such changes. If any change to these Terms and Conditions is for any reason found invalid, void or unenforceable, such change is severable and will not affect the validity and enforceability of any remaining change or any other provision of these Terms and Conditions.

ACCURACY OF INFORMATION
We expect Members to submit and maintain accurate and current information in connection with their Membership. Such information includes, without limitation, name, address, email address and phone number. Members are responsible for ensuring that all of their account information is up-to-date and accurate (as account information such as, without limitation, a Member's billing address may affect certain Membership renewal terms and legally mandated notice requirements). Members can change their Membership information by: (i) updating their Member profile data through an authenticated website account; (ii) requesting an update from an RH associate at the customer service center or any gallery; or (iii) calling +49 211 5401389200 (Germany) or +32 800 38291 (Belgium). We are not responsible or liable for any correspondence (including any physical mail or email) that is lost, delayed or misdirected.

TERMINATION
We may terminate or decline to renew your Membership at our reasonable discretion, including if we suspect that you have breached any provision of these Terms and Conditions, and as otherwise provided herein. No failure to insist upon or enforce strict compliance with these Terms and Conditions will constitute a waiver of any provision hereof or any of our rights.

ACKNOWLEDGEMENT
These Terms and Conditions, including all documents referenced herein, represent the entire understanding between you and RH with respect to the Members Program, and supersede any other agreements, statements or representations with respect to the Members Program. Headings used in these Terms and Conditions are for reference only, and shall not affect the meaning of any terms. Any Member of the Members Program is deemed to have accepted these Terms and Conditions and the RH Privacy Policy.

INTELLECTUAL PROPERTY
As between you and RH, all Members Program materials, including all designs, texts, graphics, logos, button icons, images, audio clips, software, and the compilation thereof (including the selection, arrangement and assembly thereof) is the exclusive property of RH, and is protected by United States and international copyright and other intellectual property laws. Unless otherwise indicated on a particular part of the Members Program materials, you are granted permission solely to electronically copy and print portions of the Members Program materials for the sole purpose of using the Members Program materials for your personal, non-commercial use, subject to these Terms and Conditions. Any other use of any Members Program materials (including any reproduction, modification, distribution, republishing, transmission, display or performance) without the prior written permission of RH is strictly prohibited.

+49 211 5401389200 (Germany) or +32 800 38291 (Belgium)
RHMembers@rh.com